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Shipping & Delivery

DELIVERY INFORMATION

We only deliver within México Monday to Friday, 9.00 am to 5.00 pm.

INTEGRADORA SAN AGUSTIN SA DE CV. CARRETERA TOTOTLAN TEPATITLAN KM 8.3, TOTOTLAN JALISCO. C.P 47733 RFC. ISA041013GM1

SHIPPING INFORMATION

RETURN POLICY

INTEGRADORA SAN AGUSTIN SA DE CV / TEQUILA LA DAMA DE CRISTAL SA DE CV

Last updated May 1, 2020

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unopened condition, with all original tags, seals, and labels attached.

RETURN PROCESS

To return an item, please email customer service at @ladamatequila.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:

Tequila La Dama de Cristal SA de CV
Rio Potomac #152, Residencial Fluvial Vallarta, C.P 48312, Puerto Vallarta Jalisco México.

Attn: Returns Return shipping charges will be paid or reimbursed by us.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

If the bottle seal has been broken, tampered with or altered.

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note: Bottle seal must not be broken or contents tampered with or altered. In the event of doubt, the company reserves the right to test the product by an independent lab.

QUESTIONS

If you have any questions concerning our return policy, please contact us at: by e-mail at sales@ladamatequila.com

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